| SUPPORT TEAM |
| New Zealand |
- Mike Wilkinson - PHP, MYSQL, Linux
- Aaron Wilkinson - backup support
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| USA |
- Simon Weller - LPIC-2, CCNA
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| GETTING HELP |
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| SUPPORT TICKET - FREE |
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| http://support.nzservers.com/ |
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Submitting a Support Ticket is the best method of obtaining support.
Support tickets are sent to designated people to ensure you get help. |
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| PHONE CALLS - 2 LANDLINE NUMBERS |
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- 64 3 366609
- 64 27 4437083 (cellphone/text)
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| ALTERNATE EMAIL ADDRESS |
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| SKYPE - FREE |
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| If you use SKYPE voice calls these will be re-directed automatically if no one is in the office. |
| Note sure about SKYPE - http://www.skype.com/ |
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| GENERAL |
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NZServers is on a support contract with our hosting centre.
The hosting centre operates 24/7 to handle any server enquiries.
This means in the unlikely event of a server going down we have 24/7 access to our server centre to get the server at fault going again.
All our servers have firewalls installed, plus we monitor regularly for attacks on our server. |
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| BACKUPS |
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We maintain daily, weekly and monthly backups.
Should something happen to your data files and you don't have your own backup copy we can help, which has got a few of our clients out of some very sticky situations. |
If you are running an SQL database we strongly recommend that you use the backup options found in your control panel to backup the databases.
We offer the backups as a FREE service, however can not be held responsible in the event we can can not recover a backup. |
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| DATA CENTRE |
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Network Operations Centre
The world-class network Centre leaves nothing to chance.
The server centre maintains two of the most extraordinary network operating centers on the planet. These facilities oversee a mind-boggling 1.5% of all U.S. Internet traffic, a privilege and responsibility the server centre takes very seriously. It stands to reason that the server centre would go to extreme measures to ensure maximum up time for our clients. This includes, but is by no means limited to, having a team of dedicated technical wizards on duty at all times. And there’s more.
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- Redundant network cores in both data centers
- A fully redundant network means that if a router or high-level network appliance goes down, there is no loss of service.
- Individual router per gigabit link
- If any router fails, it can only affect one network link, eliminating a major point of failure other competitors allow.
- Gigabit cross-connects between both data centers
- Data moves quickly between data centers. And if one data center were to experience network connectivity issues, it could simply route data out through the other.
- RouteScience at both data centers
- Our Server Centre systems can measure the latency of certain network routes and send client data along the best possible route out to the Internet.
- Advanced virus, worm and anti-DoS protection on all network cores
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Our goal is to stop attacks before they occur while keeping the safe traffic flowing at top speed.
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